Shipping and Delivery
Shipping Policy
How does the delivery process work?
- Once our system processes your order, your products are thoroughly inspected to ensure they are in perfect condition.
- After passing the final quality check, the items are securely packed and handed over to our trusted delivery partner.
- Our delivery partners ensure your package reaches you at the earliest. If they encounter any issues delivering to your provided address or at a suitable time, they will contact you to resolve the matter.
How are items packaged?
At Ohotoys, we are committed to sustainability in our packaging while ensuring the safety of your orders.
- Our packaging materials are eco-friendly, with our cardboard outer boxes made from 100% recycled paper.
- Wherever feasible, we use paper-fillers instead of bubble wrap and continuously work to reduce plastic in our packaging.
- We are dedicated to innovating new, sustainable solutions to minimize our environmental footprint
Where does Ohotoys ship products?
Currently, Ohotoys ships to locations across India. International shipping is not available at this time.
My order has been shipped. How can I track it?
- After placing your order, you will receive a confirmation message on your registered email and phone number.
- Orders are typically prepared and shipped within 24-48 hours of confirmation.
- You can track your package using the "Track" button in the "My Orders" section on our website: https://ohotoys.com.
- Additionally, you can opt to receive order updates via WhatsApp.
What is the estimated delivery time?
- We strive to dispatch most orders within 1-4 business days (excluding Sundays and public holidays).
- While 95% of our catalog is kept in inventory, some products may require sourcing directly from the brand, which may cause slight delays.
- During Mega Sale events or high-volume periods, dispatch times may extend to up to 5 days.
My order will be shipped in multiple shipments. What does this mean?
If your order is shipped in multiple shipments, don’t worry!
- This simply means that different items in your order are being shipped from different warehouse locations.
- Rest assured, you will only need to pay the shipping/CoD charges, if applicable, on the first package you receive.
Are there any shipping charges applicable to my order?
- New Customers: Free shipping on orders above ₹299.
- Existing Customers: Free shipping on orders above ₹149.
- Cash on Delivery (CoD) orders are currently not accepted for amounts below ₹249 or above ₹50,000.
Does Ohotoys ship outside India?
Currently, Ohotoys does not offer international shipping.
For more information, feel free to visit our website at https://ohotoys.com or contact our customer support team.